Ace369 Terms and Conditions — Please read before use

1General Terms

Ace369 (referred to as the "Platform" or "we") is an online gaming and betting platform operated for users in Bangladesh and other designated regions. By using ace369, you confirm that you have read and agreed to these Terms and Conditions in full.

• Users must comply with all applicable laws and regulations when using ace369's services.
• Ace369 reserves the right to update these Terms and Conditions at any time. Continued use of the site after any changes constitutes acceptance of the revised terms.
• These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• All communication with ace369 members is conducted via email or live chat.

2Account Register

To create an ace369 account, you must register with accurate and complete information. Accounts registered with false information may be cancelled at any time and any balance may be forfeited.

• Each individual may only create one ace369 account. Creating multiple accounts is strictly prohibited.
• The name, phone number, and payment details provided at registration must all belong to the same individual.
• Ace369 may request a national ID card or passport for identity verification at any time.
• It is the user's responsibility to keep their account password confidential. ace369 is not liable for any unauthorised use of your account.
• Ace369 accounts may not be transferred or sold to any other person.

3Age and Eligibility

• Users must be at least 18 years old to use ace369.
• Ace369 may request supporting documents for age verification at any time.
• Ace369 cannot be accessed from countries or regions where online gaming is prohibited by law.
• Ace369 employees are not permitted to place bets or play games on the platform.

4Deposits and Payments

Ace369 accepts deposits via Mobile Banking, Nagad, Rocket, bank transfer, Visa/Mastercard, and USDT. All deposits are processed through ace369's secure payment system.

• There are no extra fees for deposits on ace369 — the full amount you send will be credited to your account.
• The payment account used for deposits must belong to you — using another person's account is strictly prohibited.
• Ace369 reserves the right to verify payments in cases of suspicious transactions.
• Minimum deposit amounts may vary depending on the payment method.
• Deposits are generally processed instantly; if there is any delay, please contact ace369 support.

5Withdrawal Policy

Your account must be verified before you can make a withdrawal from ace369. All withdrawals will be processed via the same payment method used for the original deposit.

• Withdrawal requests are typically processed within 24 to 72 hours.
• Specific wagering requirements must be met before any ace369 bonus can be withdrawn.
• Multiple withdrawal requests submitted on the same day may be processed together.
• Ace369 reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
• Currency conversion fees may apply — see the payments page for details.

6Bonuses and Promotions

Ace369 bonuses and promotions are offered subject to specific terms. Please read the relevant conditions carefully before claiming any bonus.

• The ace369 welcome bonus is available to new members only and is tied to the first deposit.
• Each bonus has specific wagering requirements that must be met before withdrawals can be made.
• Misuse of ace369 bonuses, such as creating multiple accounts or placing strategic bets to exploit offers, may result in bonus cancellation and account suspension.
• Ace369 reserves the right to modify or cancel any promotion without prior notice.
• Bonus funds cannot be withdrawn directly — they may only be used for gaming.

7Gaming Rules

All games on ace369 are conducted fairly and transparently. Certified RNG (Random Number Generator) technology ensures that every outcome is completely random.

• All game outcomes on ace369 are fully automated — no staff member or third party can influence the result.
• In the event of a technical error during a game, ace369 reserves the right to void the result of that round.
• In Live Casino games, the ace369 live dealer's decision is final.
• Betting limits are listed on each game's dedicated page.
• Ace369 reserves the right to modify game rules at any time.

8Prohibited Activities

• Creating multiple accounts or using another person's account.
• Abusing or exploiting the bonus system for strategic advantage.
• Engaging in money laundering or transacting with funds from illegal sources.
• Attempting to hack or unauthorisedly modify ace369's software.
• Harassing or defrauding other members.
• Playing games using bots or automated software.
• Opening an account using a false identity or someone else's personal information.

9Account Suspension and Closure

Ace369 reserves the right to temporarily or permanently suspend an account under the following circumstances.

• Evidence of a Terms and Conditions violation is found.
• Suspicious transactions or indications of fraudulent activity are detected.
• Failure to provide identity verification documents in a timely manner.
• Prolonged inactivity on your account (more than 12 months).
• At the user's own request — by using ace369's self-exclusion feature.

Ace369 will generally notify users by email before closing an account. However, accounts may be closed immediately in cases of fraud.

10Limitation of Liability

Ace369 always strives to provide a seamless and reliable service. However, ace369's liability is limited in certain circumstances.

• Ace369 is not liable for any losses resulting from technical issues, server downtime, or internet disruptions.
• Ace369 is not responsible for delays or issues caused by third-party payment gateways.
• Ace369 is not liable for losses resulting from user negligence or sharing of account credentials.
• Any compensation issued by ace369 is limited to the value of the transaction in question.

11Privacy and Data Protection

Ace369 is committed to protecting your personal information. The ace369 Privacy Policy forms an integral part of these Terms and Conditions.

• Ace369 does not sell your information to third parties.
• Information may be shared when required by legal obligations or at the request of a regulatory authority.
• Ace369 uses SSL encryption to keep all user data secure.
• For more details, visit ace369's Privacy Policy Read.

12Changes and Amendments

Ace369 reserves the right to modify these Terms and Conditions at any time. For significant changes, ace369 will notify members in advance by email.

• Updated Terms and Conditions will take effect from the date of publication.
• Continued use of the site after updated Terms and Conditions take effect will be considered acceptance of the new terms.
• If you have any objection to a particular term, please contact ace369 support or request that your account be closed.